Smart for Today.
Set for Tomorrow.
Formal and informal call centers. Remote and mobile workers. Smartphones, laptops and tablets. Presence management. Unified communications. SIP trunking and 4G wireless connectivity. Today’s phone system must provide services unheard of just a few years ago.
Vertical WAVE IP is the leading Unified Communications phone system that delivers business tools and applications in a single integrated appliance. Vertical WAVE IP gives your organization the power and confidence to connect.
Unified Communications with no compromises
Wave IP’s simple and powerful licensing scheme provides the full power of Wave IP to all users as a standard feature. Standard UC feature set includes:
- Award-winning ViewPoint UC desktop client
- Integrated SIP Softphone
- Secure Instant Messaging
- Organization-wide Presence & Personal Status
- Visual Voicemail
- Intelligent Find-Me / Follow-Me
- Email and Contacts synchronization with Exchange
- Personalized Call Handling
Mobility. The power to connect anytime, anywhere
You can take Wave IP’s feature set with you wherever you go so you are always connected and have powerful enterprise communications tools at your disposal. Mobility feature set includes:
- One number service – make & receive calls from multiple devices
- Transform any PSTN connected phone into your personal enterprise extension
- ViewPoint UC desktop client with integrated phone
- UC client on smart phones and mobile deveices
- Access all frequently used PBX Features
- Find me / follow me & twinning
- Remote contact center agent
Integrated Applications
Vertical’s Application Ready architecture means you have all the tools you need, when you need them. Add applications with a simple license key.Integrated Applications include:
- Wave ViewPoint Unified Communications desktop & mobile application
- Contact Center
- Call Classifier (database driven call tagging and handling)
- Secure Instant Messaging
- Inbound & Outbound IVR
- Fax Management
- Management and reporting
- Call recording, logging, archiving and management
- Multisite Networking
- Messaging integration – MS Exchange, SMTP and more
- Disaster Recovery – Wave Live Image (powered by Acronis)
Vertical AppMarket
The Vertical AppMarket offers developer solutions that extend the Unified Communications capabilities of your Wave IP system and integration opportunities with existing business applications.Feature developer solutions include:
- Integration with leading CRM packages
- Real-time visibility into your queue call status
- Wall display solutions for contact center performance
- Enhanced reporting utilities
Reporting and Compliance
Wave IP offers powerful reporting and compliance capabilities ensuring you have complete knowledge and control of corporate data and resources. Reporting and compliance capabilities include:
- Inbound / Outbound call tracking & accounting
- Rules and policy-based call tagging
- Security policies and password auditing
- Live content monitoring and filtering for all IM messages
- IM Message Logging, archiving and reporting
- Centralized data repository and Business Intelligence reporting
Best practices implementation
Customize your Wave IP phone system to optimize business processes and drive productivity improvements in your business. Best practice examples:
- Rules-based call handling prioritized by value of customer
- Integration with enterprise CRM / ERP applications using Wave IP’s open APIs
- Utilize your IP network for all internal calls
Deployment flexibility
Don’t get hung up on CPE vs. cloud or centralized vs. distributed; Wave IP phone system can be deployed anywhere in the network and meet your corporate needs on-site or in the Cloud.Wave IP offers true flexibility in deployment scenarios:
- Traditional: On-site phone system behind the firewall; maximum local control and security
- Cloud: Centralized deployment of remote phones and UC Clients
- Peer-to-Peer: Distributed phone system sites (CPE at the edge) with distributed trunking
- Hub and Spoke: Centralized trunk configuration with failover trunking
Enterprise-class
Enterprise telephony features so you don’t have to compromise when you leap to Unified Communications. Wave IP is an Enteprise-class phone system:
- Business class phone feature set with hundreds of features
- Flexible configuration options
- Migration friendly so you can leverage existing infrastructure
- Scalable switching infrastructure can grow with your organization
- Integrated media resources for trunking, transcoding, media play and record
