Sep 18, 2012 | Blog, Phone Systems, Telecom Industry, Uncategorized, Voice Communications, VoIP
Distributed call centers have been a dream of small- to medium-sized businesses (SMBs) for a very long time. But every time a solution appears, it seems to end up being more hype than reality. SMBs need distributed call centers to compete with larger enterprises....
Aug 20, 2012 | Blog, Telecom Industry
Have you heard of “smishing”? No? Me either, until I listened to this podcast from c|net. Over the last several years, most folks have heard of “phishing”, the attempt by email scammers to get you to click on a link and give up some valuable...
Aug 2, 2012 | Blog, PBX Technology, Phone Systems, Telecom Industry, Voice Communications, VoIP
What is Cloud Telephony? You have undoubtedly heard of Cloud Computing. Cloud Computing is defined as “Internet-based sharing of technological resources, software and digital information”. This emerging field functions on a pay-per-use model, helping to...
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