Jan 31, 2013 | Blog, PBX Technology, Phone Systems, Voice Communications, VoIP
In Disaster Recovery Planning: Part 1, I discussed Disaster Recovery Planning for a Complete Site Failure and Equipment Failure modes. In this post, I will discuss Service Failure and how planning for this type of failure is applicable to the other failure modes as...
Jan 29, 2013 | Blog, PBX Technology, Phone Systems, Voice Communications, VoIP
Having a Disaster Recovery Plan in place for your telecommunications systems is a very good thing. It is a good exercise to go through, to consider all the possible disaster scenarios and how you would respond. Today we have many new technologies to bring to bear on...
Jan 22, 2013 | Data Communications, Voice Communications
When you implement VoIP (Voice over IP), a whole slew of new protocols show up on your data network. If it’s your job to maintain that data network, you will need to become familiar with these new protocols. When we talk about VoIP protocols, we can break them...
Nov 6, 2012 | Blog, Data Communications, Voice Communications
With the proliferation of Voice over-IP telephone systems, SIP Trunking and VoIP networks, the issue of Fax transmission has become critical. The truth is that Fax over IP networks doesn’t work very well. Sometimes it seems to work OK, but Fax over IP...
Oct 26, 2012 | Phone Systems, Voice Communications, VoIP
Voice over IP (VoIP) is a proven technology that can provide cost savings and increased functionality. Companies large and small have been converting to VoIP to take advantage of these benefits. However, if the quality of the voice suffers, the benefits can be...
Sep 27, 2012 | Blog, Data Communications, Voice Communications, VoIP
In this post I talked about the death of the land line. Sure, land lines will be available for years to come, but the tide is clearly shifting. Many companies are eager to transition to cost-saving, Internet-based telephony services but are unsure how to get off of...
Sep 18, 2012 | Blog, Phone Systems, Telecom Industry, Uncategorized, Voice Communications, VoIP
Distributed call centers have been a dream of small- to medium-sized businesses (SMBs) for a very long time. But every time a solution appears, it seems to end up being more hype than reality. SMBs need distributed call centers to compete with larger enterprises....
Sep 12, 2012 | Blog, Data Communications, Uncategorized, Voice Communications, VoIP
Get Ready for Voice on Your Network It used to be that voice had its own network, separate from data. Companies built a separate infrastructure for voice that included voice-grade cable, terminal blocks and jacks connecting a dedicated voice server (PBX) to dedicated...
Sep 11, 2012 | Blog, PBX Technology, Toll Fraud, Voice Communications, VoIP
In Part I, we learned how phone hackers target voice mail systems to steal and resell long distance minutes to countries with costly per-minute charges. But there are other targets for the hacker in today’s business communication infrastructure. Right on Target...
Aug 30, 2012 | Blog, Data Communications, LAN Switching, Network Applications, Phone Systems, Routing / Firewalls, Voice Communications, VoIP
Many small- to medium-sized businesses (SMBs) are transitioning to Voice-over-IP (VoIP) phone systems, either hosted or self-hosted (IPPBX). When preparing your SMB local area network (LAN) for VoIP, there are three main areas you need to focus on: your Internet...
Aug 20, 2012 | Data Communications, Hosted Fax, Voice Communications, VoIP
The Arcane Machine If you set out to build a fax machine, you would combine a really poor quality scanner with an obsolete analog modem. You would build it to accommodate only monochrome images and you’d have it print those images out with such poor resolution...
Aug 10, 2012 | Blog, Phone Systems, Voice Communications, VoIP
History tells us of the time when our economy was transitioning from horse-drawn buggy to the automobile. Many companies had a hard time seeing that the change was real and permanent. Some continued to stick to their old business model, e.g., making buggy whips, and...
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